Connecting to GoToWebinar
Please note the following System Requirements for GoToWebinar: For PC-based users: Required: Window...
View ArticleWhy do I see Account Not Available when I access my Squarespace site?
There are two scenarios where you might see the following page when you try to view or access your Squarespace...
View ArticleHow do I disable Extensions or Add-ons in my web browser?
Browser add-ons and extensions can provide some great additional functionality for your web browser, but some ...
View ArticleWhy can't I use the select files button with Safari?
Unfortunately this is a problem with Safari 5 and is not resolvable on Squarespace's end. Until Safari issues ...
View ArticleHow do I remove Squarespace authorization from my Facebook account?
If you need to use a new or different Facebook account with a Squarespace Location social widget, you first ne...
View ArticleWhy don't my images display when I log out of my site?
If you've restricted your File Storage to the public, any images/files you've stored there won't display when ...
View ArticleI can't login, but I'm sure I'm entering the correct password. What's going on?
There are a number of reasons why your browser could be incapable of logging in to the Squarespace system. It'...
View ArticleI can't upload files.
There are many problems that can prevent or hamper your ability to upload files to your Squarespace site, so h...
View ArticleWhat is the maximum file size I can upload?
Squarespace supports uploads up to 20 MB in size. Uploading via a web browser is somewhat unreliable with very...
View ArticleIt seems as if my site is loading slowly. This wasn't the case when I signed...
The main reason why Squarespace sites can load slowly is if you've included external scripts and widgets in yo...
View ArticleWhy are my side navigation pages appearing in a row at the top of my site...
This is most likely occurring because you currently have horizontal navigation enabled on your site, but you h...
View ArticleHow do I clear my browser's cache?
Firefox on Windows Click on the Tools menu and then click on Clear Recent History... In the pop-up w...
View ArticleWhy do I get errors when I try importing from Wordpress?
While we are not Wordpress experts, here are some solutions to common problems that other users have shared wi...
View ArticleI've mapped my domain, why do my links still have "Squarespace" in the URL?
When you map a custom domain, that makes your Squarespace site available at that custom domain URL. However, ...
View ArticleWhat is the minimum screen size I need for administering my account?
Our interface, particularly the editor window for adding content to pages and Journal entries, is optimized fo...
View ArticleWhy doesn't the ZIP file I'm uploading appear in my file storage area?
When uploading a ZIP archive file to your site, you may encounter a problem where your upload appears to succe...
View ArticleWhy is my Twitter username not being recognized?
You may have your Tweet Privacy setting checked within your Twitter account to prevent your tweets from being ...
View ArticleWhy does my Twitter or RSS widget say it is still loading?
You may need to re-sync your widget to the service or feed it is pulling from to get rid of the "still loading...
View ArticleI'm not receiving notifications. Why?
1. Are you subscribed? A site owner or member account is required to receive e-mail notifications within a...
View ArticleWhy won't my podcasts play in the iTunes Store but will play once I subscribe?
Check to make sure your Journal entries do not have any ACSII/HTML symbolic code. Below is an example: ...
View ArticleAre there character limits for Page Titles, URLs and Page Descriptions?
Yes, when configuring a page on your site the Page Title, Navigation Bar Title, URL identifier, and (optional)...
View ArticleRedirecting Permalinks in Imported Blogs
After importing your blog, please follow these steps to ensure your links are working correctly. Permali...
View ArticleWhy are my gallery images displaying incorrectly?
If you've recently changed the width of your site, reprocessed the thumbnails or uploaded images, and your gal...
View ArticleMy file is too large for uploading on Squarespace, now what?
Note: Squarespace has a file size limit of 20 MB per file that is uploaded to your site. Video If you ...
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